Mensor meets or exceeds the expectation and needs of our customers by providing the best value in products and services through continual improvement. The best value proposition includes price, performance, quality, service and support.
The "Best Value" in products and services will be achieved by meeting the following objectives:
- reducing delivery lead times
- continually improving all manufactured products
- monitoring product and service quality
- reporting Mensor's quality status and objectives
- making "customer satisfaction plus" our ultimate objective
The enactment of section 1502 of the US American Dodd-Frank Act commits listed US companies to provide proofs of origin for the raw materials tantalum, gold, tungsten and tin and furthermore to put far-reaching auditing requirements for suppliers and material flows into practice. The objective is to reveal the global supply chains in order to ensure that no conflict commodities are included in the end product.
Such a product-specific disclosure and supply chain protection of the entire product portfolio of WIKA Alexander Wiegand SE & Co. KG – from commodities to the end product, i.e. a certification of each manufacturing step, is not reliably feasible. Furthermore, the certificates which were created with a great deal of effort cannot be verified. In this connection, WIKA supports the demands of the ZVEI to exclusively conduct a certification of melting facilities.
Our sources of supply consist of qualified and well-known suppliers, without exception.
WIKA has already obtained confirmations from its main suppliers. To the present day, these suppliers certify without exception that no raw materials originating from such countries, which are listed in the already mentioned US American Dodd-Frank Act, are used.
Due to the reasons mentioned above, WIKA cannot make a general statement or fill out customer-specific questionnaires.
The continuous improvement process includes the entire WIKA Group and all its divisions. In terms of a lean corporate culture (lean organization), waste of any kind at any level of the company should be eliminated.
The ground rules and principles which are to be applied in order to avoid these types of waste are described in the WIKA production system (WPS), which pursues the following objectives:
- Reduction in lead times
- Increase in productivity
- Reduction of stock within the entire worldwide supply chain
- Improvement of the product and process quality
Since with WIKA the customer is always the focus of all our efforts, we are striving to achieve the highest possible customer satisfaction through reliability, quick reaction times and the highest quality.
Using the "Kaizen in the office" program, we also increase efficiency in administrative areas. The use of Six Sigma helps us to solve complex quality problems. Furthermore, we achieve a continuous improvement and savings in the areas of resources/environmental performance through the Kaizen methodology.